WayPolicies
Cancellation & Refund Policy
Effective October 2, 2026
The short version
- Cancel or reschedule at least 24 hours ahead for a full refund.
- Inside 24 hours, you get one free reschedule.
- If your Local cancels, you choose a full refund or a new time.
The Local Call ($59)
| If you… | What happens |
|---|---|
| Cancel 24+ hours before your call | Full refund, or reschedule for free |
| Cancel or need to reschedule within 24 hours | No refund, but you can reschedule once for free |
| Don’t show up (after a 15-minute grace period) | No refund |
| Your Local cancels or doesn’t show up | Your choice of a full refund or a new time |
Day-by-day itinerary add-on ($35/day, 2-day minimum)
- Before your Local starts working on it: full refund.
- After work has started: not refundable, since your Local has already put in the time.
Technical problems
If a call is cut short by a technical issue on our side or your Local’s, we’ll reschedule the remaining time at no cost.
Not happy with your session?
We want every call to be worth it. If something went wrong, email us within 48 hours of your session and tell us what happened. We’ll review it and make it right where we can, whether that’s a follow-up, a new session or a refund.
How to cancel or reschedule
Use the link in your booking confirmation email, or email hello@wayrooted.com. Refunds go back to your original payment method and usually arrive within 5–10 business days.